Returns & Exchanges

At CO-Z, we want you to be completely satisfied with your home furniture and decor purchases. If a product doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Contact our customer support team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all hardware, manuals, and accessories are included to qualify for a full refund.

3

Ship the Item

Affix the provided shipping label to your package and drop it off at any authorized carrier location, or schedule a pickup for larger furniture pieces.

4

Receive Your Refund

Once our warehouse inspects the returned item, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing